| Incident | Contact | Response time | Resolution time |
|---|---|---|---|
| Severity level 1 | Support contact details | (08h00 - 17h00) 1 Hour | (08h00 - 17h00) 2 Hours |
| Severity level 2 | Support contact details | (08h00 - 17h00) 2 Hours | (08h00 - 17h00) 4 Hours |
| Severity level 3 | Support contact details | (08h00 - 17h00) 8 Hours | (08h00 - 17h00) 24 Hours |